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Service Support Officer| Administration |Medical Receptionist|Sydney | Open Arms
Service Support Officer - Open Arms Full time 37.5-hour role$39 - $45 an hour + superLong term contract positionACM Healthcare is working on behalf of a commonwealth government agency OPEN ARMS to source an Administration Officer (Service Support Officer) to work in their Sydney office.Open Arms â Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families.The Service Support Officer will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offer.Duties:Client Service and Front ReceptionProvide client service support at initial point of contact, including meeting, greeting and streaming clients to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues and escalating potential issues as requiredClinical SupportAssist with client appointments, counsellor diary management and SMS remindersAssist with client file management including ROIs, AfS Referrals, data entry, scanning and uploading documentsProcess Outreach client allocations, referrals and other file management activitiesProvide support to the delivery of Group Programs by assisting with promotional activities, maintaining the CMS and organisation of eventsProcess invoices accurately and timelyProcess travel requests for the regional staffManage the region’s correspondence workflows (email, mail, TRIM)Assist in meeting National Office requests by collating data and reports, auditsOther duties as determined by the Clinical Practice Manager and/or Assistant Clinical Practice Manager. Contact:Catherine on 0449 535 457 to discuss this role further or inquire about our other positions available. Alternatively, email Catherine directly at firstname.lastname@example.orgORJess on 0404 576 374 to discuss this role further or inquire about our other positions available. Alternatively, email Jess directly at email@example.com Why to work with ACM (Conditions Apply*)Free EAP ProgramPotential to pay your gym membershipPotential to pay your work travelLeave and Unpaid leave optionsPay your AHPRA or Car RegistrationAgency Mandated Wellness day off - ON US!ACM Healthcare Paid Birthday Leave! 40 AUD Australia - NSW Sydney Sydney