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2 x ROLES | Service Support Officer | Melbourne VIC
Long Term Contract PositionsExcellent remunerationVacancies in other major cities - Ask me where!The key role of a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offerTYPICAL DUTIES:Provide customer service support at the initial point of contact, including meeting, greeting, and streaming customers to the appropriate service channel, completing simple first contact resolution inquiries, identifying and prioritizing customers who are potentially vulnerable, in distress, or who have accessibility issues, and escalating potential issues to the leadership group.Provide support to the clinical team by assisting with client appointments and diary management, center file management, SMS reminders.Provide support to the Outreach Program by processing client allocations, referrals, and requests for further sessions and file management.Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS, and organization of events.Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry, and other duties as requested by the Regional Clinical Practice Manager.Liaison with internal and external stakeholders in relation to the regional service delivery model.Relevant and quality record-keeping and documentation regarding client information and compliance with Open Arms governance and policy framework.KEY SKILLS AND PERSONAL ATTRIBUTES:Communicate in an effective wayCurrent Drivers LicenceEvent Management including venue hire bookings, catering, and paymentsHigh level of integrity and strong communication and organizational skillsResearch and make sound decisions using appropriate judgmentAnalyze and evaluate customer needs, requesting support as appropriateTailor services to customersUnderstand and make connections with the community, government, and other servicesHave the ability to prioritize workload and multi-taskCollaborate with other staff in the immediate work area, across a virtual team, and with other areas of the departmentSupport and train others, undertake ongoing trainingIn the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactionsWork in and adapt to a changing environmentDemonstrate a high level of relevant computer literacy skillsCommitment to holistic customer serviceContact Jess on 0404 576 374 to discuss this role further or inquire about our other positions available. Alternatively, email Jess directly at email@example.comIf you have applied already for this role, there is no need to apply a 2nd time.Want to know more? Visit us at www.acmhealthcare.com.auFollow us on Facebook, Twitter, and Linkedin for updates Simply click on the 'Apply for this job' button below 40 AUD Australia - VIC Melbourne - All locations Melbourne